Shipping policy

5. SHIPPING AND RECEIVING

As a responsible company, we are committed to reducing and not just "limiting" CO2 emissions related to our supplies but also those related to the transport of all your orders. We have therefore made the decision to ship only twice a week, on Mondays and Thursdays. However, we reserve the right to modify for logistical reasons and according to the number of orders on the day of dispatch of the orders. For pre-sales, remember the shipping dates mentioned in the announcement newsletter.

All orders placed before Sunday 11:59 p.m. will be processed and picked up by the various carriers on Monday and those placed before Wednesday 11:59 p.m. on Thursday. All orders placed after this time will be delivered the following week. This concerns all deliveries. On-site withdrawals are retained.

Once the order has been completed and paid for on our online store, it will be processed by our team. Once the package has been received by the carrier, the delivery time is 2 to 5 days.

Packages are shipped via different delivery partners. Once your order has been shipped, you will receive a tracking number. Please click on it to be redirected to the service provider's website to track your package.

Free shipping over $65 is available for Quebec and Ontario only.

We give you the option of choosing your shipping method and your carrier . _ However , we reserve the right to modify it for logistical reasons , depending on the volume of orders and the availability of carriers .

In case of absence for the reception: If there is no one at the destination address to accept the package, depending on the service provider, the package will be left at your door or a delivery notice will be left, you informant on how to pick up the package at the post office. The package is kept for 15 days before being returned to us.

In the case of a return of a parcel which has not been picked up or which has not been dropped off for lack of security or because the person was present at the home, the shipping costs for a second attempt will be at your expense. costs .

IN-STORE PICKUP

You have the possibility to pick up your orders at our workshop. This service is free. The usual time to collect your order is 24 hours following the purchase of it. However, this time may vary depending on the availability of the items ordered and opening hours. For pre-sales, refer to the availability dates mentioned in the announcement newsletter.

9:00 a.m. to 4:00 p.m. Monday to Friday

Saturday & Sunday: The team rests

Your order can be picked up at Local 1122, Complexe Dompark located at 5530 rue Saint Patrick. H4E 1A8. Montreal. If you can't find it, call us at (514) 544-2517 so that we can tell you.

6. PAYMENT

Orders placed on the Bar to Cook site must be effective by credit card. We accept Visa and Mastercard credit cards directly on the Bar to Cook website.

If you do not wish to use the online payment services offered, you can contact us.

We also offer assistance for online purchases.

Once the transaction is completed, it is not possible to cancel your order.

We do not issue refunds. For any problem with your order, write to us at contact@foodie-family.com

7. DELIVERY PROBLEMS

Occasionally, an order is canceled by our system for a variety of reasons, such as item unavailability, difficulty processing your payment information, inability to deliver to the address provided, or duplicate a previous order. If necessary, you will be notified as soon as possible of the reasons for the cancellation of the order.

IN SHORT,

You will be notified of any issues with your order, we promise.

8. CHANGES TO TERMS

We reserve the right to modify the terms and conditions of our transactional site at any time, without notice. To this end, we advise you to consult these provisions each time you make your purchases.

IN SHORT,

check the terms and conditions before each purchase.